This policy explains which items can be returned, the conditions that apply, and how to start a return. For details on how refunds are issued, see our Refund Policy.
30-Day Return Window
You can request a return within 30 days of the date your order is delivered. Requests made after 30 days cannot be accepted.
What Can Be Returned
- You changed your mind and no longer want the item
- The item arrived damaged
- The item is defective
- You received the wrong item
Conditions for a Return
- The return is requested and sent within 30 days of delivery
- The item is unused, with no signs of wear or damage
- The item includes its original packaging, tags, and any included accessories
- You can show your order number or proof of purchase
- The return has been approved by us before you ship it
Items that do not meet these conditions may be sent back to you or may qualify only for a partial refund after inspection.
How to Start a Return
- Email support@royather.store with your order number and the reason for the return. For damaged, defective, or incorrect items, include clear photos of the item and the packaging.
- We review your request and reply with approval and the return address and instructions.
- Ship the item back using a tracked method and keep your tracking number.
Please do not send an item back without approval. Unapproved returns may be delayed or refused.
Return Shipping Costs
If the item arrived damaged, defective, or incorrect, we cover the cost of return shipping once we approve the request. For all other returns, including change-of-mind returns, return shipping is paid by the customer. The original shipping charge is not refunded on change-of-mind returns.
No Restocking Fee
We do not charge a restocking fee on approved returns.
Exchanges
We do not offer direct exchanges. If you would like a different item, return your original order under this policy and place a new order for the item you prefer.
Items We Cannot Accept
- Items that have been used or show signs of wear
- Items returned without original packaging or tags
- Items with damage caused after delivery by misuse or improper handling
- Return requests made after the 30-day window
Cancelling an Order
To cancel an order, contact us as soon as possible. We can cancel only if the order has not yet entered processing. See our Shipping Policy for processing times.
Questions About a Return
Email support@royather.store or call (646) 852-4492 during support hours: 11:00 AM to 10:00 PM (Eastern Time).