Welcome to Royather. This Shipping Policy walks you through exactly how your order moves from checkout to your doorstep covering processing times, delivery estimates, tracking, shipping costs, and what to do if anything goes off track along the way. We’d encourage you to give it a read before placing an order so you know what to expect.
All prices, shipping charges, and order totals mentioned in this policy are listed in GBP (£).
Where We Ship
Royather currently ships to addresses within the United Kingdom only.
We are currently operating only within the UK. In the future, we may begin operating internationally, and at that time all relevant details will be updated across our policies.
If you’re unsure whether we can deliver to your address, reach out through our Contact Us page before placing your order and we’ll confirm for you.
Shipping Rates
We keep our shipping simple with a single flat rate:
- All UK orders: a flat rate of £25.00 GBP
This flat rate applies regardless of order value. Your exact shipping cost is shown at checkout before you complete payment, so there are never any surprises at the last step.
Daily Order Cut-Off
Orders placed before 3:00 PM UK time on a business day typically begin processing that same day. Orders placed after this cut-off, or on weekends and public holidays, are queued to begin processing the next business day.
Order Processing Time
Orders are typically prepared for shipment within 1 to 2 business days (Monday–Friday) after payment is confirmed. During this window, our team verifies payment, reviews the order for accuracy, carefully packages each item, and hands it off to the shipping carrier.
During high-volume periods, such as holidays or sale events, processing may occasionally take a little longer than usual.
Transit Time
- UK Domestic: orders generally arrive within 3 to 6 business days once shipped.
Weather and regional service disruptions can occasionally affect these windows.
Total Delivery Estimate
- UK Domestic: most orders arrive within 4 to 8 business days from the date the order is placed.
These estimates are provided as a general guide and are not a guaranteed delivery date.
What Counts as a Business Day
A business day is defined as Monday through Friday, excluding public holidays observed by Royather or by the shipping carrier handling your order.
Carriers We Work With
Depending on your delivery address, your order may ship via:
- Royal Mail
- DPD
- Evri
- DHL
- UPS
We select the carrier best suited to your destination to help ensure reliable, efficient delivery.
Order Tracking
Every order ships with tracking. Once your item is on its way, you’ll typically receive a shipping confirmation email with tracking details within 24 to 48 hours. You can also check your shipment’s status anytime through our Track Your Order page.
Changing or Cancelling an Order
If you need to modify or cancel your order, please contact us as soon as possible. Requests made before your order enters fulfillment will be reviewed and accommodated where possible. Once an order has been fulfilled or handed off to the carrier, changes or cancellations can no longer be made.
For details on refunds and returns, please see our Return Policy and Refund Policy.
Shipping Address Accuracy
Please double-check your shipping details street address, flat or unit number, city, county/region, and postcode before completing checkout. If a package is returned to us due to an incorrect or incomplete address, an additional shipping fee may apply before we can reship your order.
Delivered but Not Received
If tracking shows your package as delivered but you can’t locate it, check around your delivery area (porches, mailrooms, with neighbours) and allow up to 24 hours, as some carriers mark items delivered slightly early. If it still hasn’t turned up, contact our support team and we’ll coordinate with the carrier to investigate. Any resolution will follow our Return Policy and Refund Policy.
Shipping Delays
Delivery schedules can occasionally be affected by circumstances outside our control, including severe weather, carrier disruptions, high shipping volumes, or public holidays. If we’re aware of a delay affecting your order, we’ll do our best to keep you updated.
Lost Packages
If your shipment appears to be lost in transit, let us know and we’ll open an investigation with the carrier. Any resolution will be determined once that investigation concludes, in line with our Return Policy and Refund Policy.
Damaged Packages
If your item arrives damaged, please contact us within 48 hours of delivery with your order number, photos of the item, photos of the packaging, and a short description of the issue. Each case is reviewed individually before we determine the best resolution.
Multiple-Item Shipments
If your order includes more than one item, they may occasionally ship separately depending on availability and warehouse location. You’ll receive individual tracking information for each shipment.
Holiday and Peak Season Shipping
During major holidays and high-demand periods, order volumes across the shipping industry increase, which can affect processing and transit times. We recommend placing time-sensitive orders a little earlier than usual during these periods.
Contact Information
If you have any questions about shipping or delivery, we’re happy to help.
Registered Business Name: TPHD SERVICES LTD
Store Name: Royather
Website: royather.store
Email: support@royather.store
Phone: +44 7364 583604
Business Address: 191 Queens Crescent, London, NW5 4DS, England, United Kingdom
Customer Support Hours: Monday to Friday, 9:00 AM to 5:00 PM
Time Zone: Europe/London (GMT+00:00), British Summer Time (BST, GMT+01:00) applies March–October
Live Chat: Available 24/7
For further assistance, please visit our Contact Us page.